Terms & Conditions, We define the
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DORA TECHNOLOGIES LIMITED

TERMS OF SERVICE

Effective Date: 1st July 2026 — Version 1.0

1. ACCEPTANCE OF TERMS

These Terms of Service ("Terms") govern your access to and use of the services, platform, APIs, and related products provided by Dora Technologies Limited ("Dora Technologies", "we", "us", or "our"). By registering for an account, accessing the platform, or using any of our Services, you ("Customer" or "you") agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not access or use the Services.

2. DEFINITIONS

3. SERVICES

3.1 Provision of Services

Subject to these Terms and payment of all applicable Fees, Dora Technologies grants you a non-exclusive, non-transferable, revocable right to access and use the Services during the term of your subscription, solely for your internal business purposes or, where expressly permitted in an Order Form, for provision to your Tenants.

3.2 Service Modifications

We may modify, update, or discontinue any feature or aspect of the Services from time to time. We will use reasonable efforts to provide advance notice of material changes. Continued use of the Services after notice of a material change constitutes acceptance of the modified Services.

3.3 Beta Features

We may offer certain features or services on a beta or preview basis. Beta features are provided "as is" without warranty, may not be available in all regions, and may be discontinued at any time. Dora Technologies is not liable for any loss arising from your use of or reliance on beta features.

3.4 Third-Party Services

The Services may integrate with or depend on third-party services (including telecommunications carriers, cloud infrastructure providers, and payment processors). Dora Technologies is not responsible for the availability, performance, or content of third-party services, and your use of third-party services may be subject to their own terms and conditions.

4. ACCOUNT REGISTRATION AND SECURITY

To access the Services, you must register for an Account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your Account. You must notify us immediately at partners@usedora.com if you become aware of any unauthorised use of your Account.

You must not share your account credentials with third parties, use automated means to access the Services except through our published APIs, or create accounts for purposes other than your own internal business use (or Tenant provision where expressly permitted). We reserve the right to suspend or terminate Accounts that we reasonably believe are being used in violation of these Terms.

5. ONBOARDING FEE

An onboarding fee may apply as set out in your Order Form. The onboarding fee covers account setup, number provisioning, initial technical configuration, and integration support. The onboarding fee is non-refundable once onboarding activities have commenced, regardless of whether you subsequently decide not to proceed with the Services.

Where agreed in writing in an Order Form, the onboarding fee may be applied as a credit against future committed usage. Any such arrangement is at Dora Technologies's sole discretion and must be documented in the relevant Order Form. Credits are non-transferable and expire on termination of the Principal Agreement.

6. FEES AND PAYMENT

6.1 Fees

You agree to pay all Fees applicable to your use of the Services as set out in the Order Form or pricing schedule. All Fees are exclusive of applicable taxes unless expressly stated otherwise. You are responsible for all applicable taxes, levies, and duties imposed on the Services in your jurisdiction.

6.2 Usage-Based Billing

Certain Services are billed on a usage basis (including outbound call minutes, DID rentals, and channel fees). Usage is measured by our platform systems, which shall be conclusive evidence of usage absent manifest error. Billing is calculated on a per-second prorated basis and is not rounded up to full minutes unless expressly stated in the Order Form.

6.3 Outbound Calling Rates

Outbound domestic call charges apply to calls originated by you through the platform. Inbound calls to provisioned DIDs are generally paid for by the calling party through the public switched telephone network, except where you use toll-free numbers or other arrangements that shift the cost to you. The applicable rates are set out in your Order Form or pricing schedule.

6.4 Toll-Free Numbers

Toll-free numbers are available where supported by our upstream carriers and subject to regulatory approval. Toll-free numbers support inbound calls only. Toll-free service is priced on a per-channel basis (a "channel" being a single simultaneous inbound call capacity unit). Vanity toll-free numbers are subject to availability from carrier inventory. Dora Technologies does not guarantee the availability of any specific toll-free number or vanity number pattern.

6.5 International Calling

International calling rates vary by destination country and are subject to change based on carrier pricing and regulatory factors. A current rate schedule is available on request. We may update international rates with thirty (30) days' written notice. Your continued use of international calling after the notice period constitutes acceptance of the revised rates.

6.6 Rate Changes

We reserve the right to adjust Fees upon thirty (30) days' written notice. If a rate change materially increases your costs and you do not accept the increase, you may terminate the affected Services by written notice before the new rates take effect, without early termination liability.

6.7 Payment Terms and Late Payment

Unless otherwise stated in the Order Form, invoices are due within fourteen (14) days of the invoice date. Late payments may accrue interest at the rate of 2% per month (or the maximum rate permitted by applicable law, if lower). We reserve the right to suspend Services for accounts that are thirty (30) or more days overdue, after written notice.

6.8 Disputes

If you dispute any invoice in good faith, you must notify us in writing within fourteen (14) days of the invoice date, specifying the basis for the dispute. Undisputed amounts remain due and payable. We will investigate disputes promptly and respond within fifteen (15) business days.

7. ACCEPTABLE USE

You must not use the Services, and must ensure your Tenants and end-users do not use the Services, in any way that:

• violates any applicable law, regulation, or third-party rights;
• involves the transmission of unsolicited bulk communications (spam), robocalls, or automated calls without the required legal consents;
• facilitates fraud, phishing, identity theft, or any other deceptive activity;
• impersonates any person, business, or organisation;
• involves the use of the Services to harass, threaten, or abuse any person;
• interferes with or disrupts the integrity, performance, or security of the Services or third-party systems;
• circumvents any security, access control, or capacity management measure of the Services;
• generates artificial or fraudulent call traffic;
• violates the terms of any upstream carrier, network provider, or regulatory body; or
• violates any applicable NCC, NDPC, Ofcom, ACMA, or FCC regulations.

We reserve the right to suspend or terminate access to the Services immediately and without notice if we reasonably believe a violation of this Acceptable Use Policy is occurring or has occurred. You are responsible for the acts and omissions of your Tenants and end-users as if they were your own.

8. TELEPHONE NUMBER PROVISIONING

All telephone numbers (including DIDs, toll-free numbers, and vanity numbers) provisioned to you through the Services remain the property of the relevant telecommunications carrier and/or regulatory authority. We assign numbers to you for use during the term of your subscription; no number constitutes a permanent assignment or creates any property right.

We do not guarantee the availability of any specific number, number range, toll-free prefix, or vanity number pattern. Number assignment is subject to carrier inventory, regulatory availability, and applicable NCC numbering plan requirements. If a requested number is unavailable, we will offer reasonable alternatives.

If your account is suspended or terminated, we reserve the right to reclaim provisioned numbers. Numbers not actively used for extended periods may be reclaimed by the carrier in accordance with regulatory requirements. We will use reasonable efforts to notify you before reclaiming a number.

9. CONCURRENT CALLS AND CAPACITY

Your subscription includes a defined number of concurrent call channels as set out in your Order Form ("Concurrency Limit"). The Concurrency Limit represents the maximum number of simultaneous active call sessions permitted under your account at any given time. Calls that exceed the Concurrency Limit may be rejected, queued, or result in busy signals, depending on your configuration.

Dora Technologies provides capacity on a commercially reasonable basis. We do not guarantee that capacity will always be available to support calls up to your Concurrency Limit in all circumstances, including during network outages, carrier failures, or events of force majeure. We are not liable for calls that cannot be connected due to capacity constraints beyond our reasonable control.

If you are a multi-tenant operator, your Concurrency Limit applies across all Tenants in aggregate. You are responsible for managing capacity allocation among your Tenants. Additional concurrency may be available for purchase — contact your account manager.

10. CALL RECORDING

The Services include an optional call recording feature. By enabling call recording, you acknowledge and agree that:

• You are solely responsible for complying with all applicable laws governing the recording of telephone calls in each jurisdiction where you use this feature. These laws may require you to obtain the prior consent of all parties to the call before recording.
• You must implement appropriate disclosures, consent mechanisms, and procedures before enabling call recording on any DID or call session.
• You must ensure your Tenants and end-users are informed about call recording in accordance with applicable law.
• Dora Technologies records calls at your instruction and as your data processor. Dora Technologies does not independently verify whether any required consent has been obtained.
• You indemnify Dora Technologies against any claim, fine, penalty, or regulatory action arising from your failure to comply with call recording laws.

Call recordings are stored for the default period set out in our Privacy Policy and your Data Processing Agreement. Extended storage is available under applicable service plans.

11. WEBHOOKS AND API DELIVERY

Where your subscription includes webhook delivery, Dora Technologies will use commercially reasonable efforts to deliver call event data (including call start, answer, end, and recording availability events) to your registered webhook endpoint on a near real-time basis.

Webhook delivery is subject to the availability of your endpoint and the reliability of internet and telecommunications networks between our infrastructure and your systems. We do not guarantee real-time delivery and are not liable for delays, failures, or out-of-order delivery of webhook events caused by internet connectivity issues, your infrastructure, third-party networks, or events outside our reasonable control.

You are responsible for maintaining a publicly accessible, secure webhook endpoint and for implementing appropriate retry handling and idempotency in your systems. We may retry failed webhook deliveries a reasonable number of times, but we do not guarantee that all events will be delivered. Dora Technologies is not liable for any loss arising from missed or delayed webhook events.

12. INTELLECTUAL PROPERTY

12.1 Dora Technologies's Intellectual Property

Dora Technologies retains all Intellectual Property Rights in and to the Services, Platform, APIs, documentation, software, trade marks, and all other technology and materials provided by Dora Technologies. These Terms do not transfer any ownership interest in Dora Technologies's intellectual property to you. You acquire only the limited right to use the Services as expressly set out in these Terms.

12.2 Your Intellectual Property

You retain all Intellectual Property Rights in Customer Data. By submitting Customer Data to the Services, you grant Dora Technologies a limited, non-exclusive, royalty-free licence to process and use Customer Data solely to provide the Services, to comply with applicable law, and for the purposes described in our Privacy Policy (including the Dora Technologies Permitted Purposes in your Data Processing Agreement).

12.3 Feedback

If you provide suggestions, feedback, or ideas regarding the Services ("Feedback"), you grant Dora Technologies a perpetual, irrevocable, royalty-free, worldwide licence to use, incorporate, and commercialise the Feedback without restriction or compensation to you.

12.4 Usage Data

Dora Technologies may collect and use Usage Data (anonymised, aggregated, or de-identified data derived from your use of the Services) for business analytics, service improvement, and benchmarking. Usage Data does not identify you or any individual and is not Customer Data.

13. CONFIDENTIALITY

Each Party ("Receiving Party") may receive confidential information of the other Party ("Disclosing Party") in connection with these Terms ("Confidential Information"). Confidential Information includes pricing, technical documentation, business plans, customer data, and any information marked as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure.

Each Party shall: (a) keep Confidential Information strictly confidential and not disclose it to any third party without the Disclosing Party's prior written consent; (b) use Confidential Information only for the purpose of performing its obligations or exercising its rights under these Terms; and (c) restrict access to Confidential Information to employees, contractors, and advisers with a genuine need to know, who are bound by equivalent confidentiality obligations.

These obligations do not apply to information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was lawfully known to the Receiving Party before disclosure; (c) is independently developed by the Receiving Party without use of the Confidential Information; or (d) is required to be disclosed by law, court order, or regulatory authority (in which case the Receiving Party shall provide prompt written notice to the Disclosing Party to the extent permitted by law). Confidentiality obligations survive termination of these Terms for five (5) years.

14. LIMITATION OF LIABILITY

14.1 To the maximum extent permitted by applicable law, Dora Technologies excludes all liability for: (a) indirect, incidental, special, punitive, or consequential losses; (b) loss of profits, revenue, business, contracts, anticipated savings, data, or goodwill; and (c) business interruption — even if advised of the possibility of such loss.

14.2 Subject to clause 14.3, Dora Technologies's total aggregate liability to you under or in connection with these Terms (whether in contract, tort, breach of statutory duty, or otherwise) shall not exceed the total Fees paid by you to Dora Technologies in the twelve (12) months immediately preceding the event giving rise to the claim.

14.3 Nothing in these Terms excludes or limits either Party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be excluded or limited by applicable law.

14.4 We do not warrant that: (a) the Services will be uninterrupted, error-free, or available at all times; (b) any specific number, route, or carrier will be available; (c) call quality will meet any specific standard; or (d) webhook events will be delivered in real time. The Services are provided on an "as is" and "as available" basis.

14.5 You acknowledge that telecommunications services are subject to factors outside our control, including carrier failures, network congestion, regulatory changes, and force majeure events. We are not liable for service interruptions arising from such factors.

15. INDEMNIFICATION

You shall indemnify, defend, and hold harmless Dora Technologies and its officers, directors, employees, and agents from and against any claim, proceeding, fine, penalty, cost, or liability (including reasonable legal fees) arising from or relating to:

• your breach of these Terms or any applicable law;
• your use of the Services in violation of the Acceptable Use Policy;
• any claim by your Tenants or end-users arising from your products, services, or platform;
• your failure to obtain legally required consents for call recording;
• any claim arising from Customer Data that you submit to or generate through the Services; or
• your infringement of any third-party Intellectual Property Rights.

Dora Technologies shall notify you promptly of any indemnifiable claim, cooperate reasonably in the defence, and not make any admission without your consent. You shall not settle any claim in a manner that imposes any obligation or liability on Dora Technologies without Dora Technologies's prior written consent.

16. DATA PROTECTION

To the extent the Services involve the processing of personal data, the Parties shall comply with the terms of the Data Processing Agreement ("DPA") executed between them, which is incorporated into these Terms by reference. In the event of conflict between these Terms and the DPA with respect to personal data processing, the DPA shall prevail.

You represent and warrant that you have all necessary rights, consents, and legal bases to submit Customer Data to the Services and to instruct Dora Technologies to process it on your behalf. Our Privacy Policy governs the collection and use of personal information we hold about you in our capacity as Data Controller.

17. FORCE MAJEURE

Neither Party shall be liable for any failure or delay in performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond that Party's reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government actions, regulatory changes, telecommunications infrastructure failures, internet outages, pandemic, or actions of third-party carriers ("Force Majeure Event").

The Party affected by a Force Majeure Event shall notify the other Party as soon as reasonably practicable and shall use reasonable efforts to minimise the impact of and recover from the Force Majeure Event. If a Force Majeure Event continues for more than sixty (60) days, either Party may terminate the affected Services on written notice without liability for such termination.

18. TERM AND TERMINATION

18.1 These Terms commence on the Effective Date and continue until terminated by either Party in accordance with this Section.

18.2 Either Party may terminate these Terms (or a specific Service) on written notice if the other Party: (a) commits a material breach that remains unremedied for thirty (30) days after written notice; (b) becomes insolvent, enters administration or liquidation, or is subject to any analogous insolvency proceeding; or (c) ceases to carry on business.

18.3 Dora Technologies may suspend or terminate your access to the Services immediately, without notice, if: (a) you breach the Acceptable Use Policy; (b) your account is more than thirty (30) days overdue; (c) we reasonably believe your use of the Services creates a legal, regulatory, or security risk to us or others; or (d) we are required to do so by law or regulatory authority.

18.4 On termination: (a) all rights granted to you under these Terms immediately cease; (b) you must pay all outstanding Fees; (c) each Party shall return or destroy the other Party's Confidential Information as requested; and (d) you shall cease using any DIDs provisioned to you. Sections 2, 6.8, 12, 13, 14, 15, 18.4, and 19 survive termination.

19. GOVERNING LAW AND DISPUTE RESOLUTION

19.1 These Terms are governed by the laws of the Federal Republic of Nigeria. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19.2 The Parties submit to the exclusive jurisdiction of the Nigerian courts for disputes arising under these Terms, subject to the following: (a) Customers in the United Kingdom may elect to resolve disputes in the courts of England and Wales; (b) Customers in Australia may elect to resolve disputes in the courts of New South Wales.

19.3 Before commencing formal proceedings, the Parties shall attempt to resolve any dispute through good faith senior-level negotiation for at least thirty (30) days from the date of written notice identifying the dispute.

20. GENERAL PROVISIONS

20.1 Entire Agreement. These Terms, together with the Order Form, DPA, Privacy Policy, and any other documents incorporated by reference, constitute the entire agreement between the Parties regarding the Services and supersede all prior agreements, representations, and understandings on that subject.

20.2 Order of Precedence. In the event of conflict between documents, the order of precedence is: (1) Order Form; (2) DPA; (3) these Terms of Service; (4) Privacy Policy. For matters relating to personal data, the DPA prevails.

20.3 Amendments. We may update these Terms from time to time. We will provide thirty (30) days' written notice of material changes. Your continued use of the Services after the notice period constitutes acceptance of the amended Terms. We will maintain prior versions on request.

20.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of substantially all of our assets, on written notice.

20.5 Severability. If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary; if not possible, it shall be severed without affecting the remainder.

20.6 Waiver. No failure or delay by either Party to exercise any right constitutes a waiver. No single exercise prevents further exercise of the same or any other right.

20.7 Relationship. The Parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship.

20.8 Notices. Notices must be in writing and delivered by email (with read receipt) or registered post to the addresses set out in the Order Form. Notices to Dora Technologies should be sent to partners@usedora.com.

20.9 Electronic Acceptance. These Terms may be accepted electronically (by clicking 'I Agree', completing account registration, or signing an Order Form). Electronic acceptance is legally binding to the same extent as a handwritten signature.